Troubleshooting

My Digicel mobile will not turn on?

• Make sure the power button is switched on.
• Make sure your battery is charged

There is an error message on my screen when I insert my SIM?

If the display shows “Unknown SIM”, “SIM Error”, or a similar message, there may be a number of possible causes:

• Your SIM may not be inserted the right way.
• Your SIM maybe blocked (contact customer care).
• Your SIM may be damaged or faulty. However, this rarely occurs so we advise that you carefully check you have inserted it properly before contacting your dealer.
• If this problem still occurs please contact Digicel Customer Care by dialing 123 from a Digicel mobile phone or 555 6001 from a landline.

My mobile doesn’t work?

Please check: >

• Your mobile is turned on
• SIM is inserted properly
• Your battery is charged
• SIM is not blocked
• Correct PIN is entered
• You have sufficient credit

My Digicel mobile doesn’t ring when people call?

Please check;

• The ring tone has not been switched off.
• The volume has not been turned down
• Call divert (to voicemail or another number) has not been activated