Topping Up
Balance Enquiries and Recharging your Account
Digicel offers various methods of topping up your account; you can Top Up through the following methods: FLEX Cards, Phone to Phone and Direct FLEX.
You can buy Digicel Flex Cards at over 4,000 locations throughout Vanuatu.
Digicel Flex Cards are available in the following values:
Card Value Expiration Date VT200
30 days after date of top-up
VT500
30 days after date of top-up
VT1000
90 days after date of top-up
VT2000
90 days after date of top-up
VT5000
120 days after date of top-up
|
Value |
Expiration Date |
|---|---|
|
VT50 to VT999.99 |
30 days after date of top-up |
|
VT1000 to VT4999.99 |
90 days after date of top-up |
|
VT5000 |
120 days after date of top-up |
|
|
|
Topping Up
To check your Digicel Flex balance:
1. Press *120#
2. Press SEND and check the screen on your phone for your balance.
To check service or airtime expiry:
1. Press *124#
2. Press SEND and check the screen on your phone.
To recharge your Digicel Flex account using a Flex Card:
1. Press *121*VoucherNumber#
2. Press SEND and check the screen on your phone for confirmation.
There are various methods of Topping Up your account and we aim to make it easy for you here at Digicel, we have 3 options available at the moment ...
Flex Card
The convenient way to Top Up your Digicel prepaid account! FLEX Cards are readily available all around the country from a wide variety of retail outlets, including Digicel stores, supermarkets and gas stations throughout Vanuatu.
Follow these 3 simple steps to recharge your account:
· Type *12*VoucherNumber#
· Press SEND/CALL button on your Digicel phone
· Check the screen on your phone for confirmation.
Phone to Phone
Phone to Phone is the voucher less method of adding credit to your prepaid account.
· Available from selected persons who sell credit from their phone in Vanuatu.
· Pay the Phone to Phone reseller the value of your desired amount from VT50 upward to VT5000 (e.g. VT2453).
· Have the Phone to Phone reseller send the Top Up amount directly to your Digicel phone from their phone.
· Check your account before leaving the Dealer store by typing in *120# and press the SEND/CALL button from your phone.
Direct FLEX
Direct FLEX is the voucher less method of adding credit to your prepaid account also.
· Available at selected locations in Vanuatu.
· Pay the dealer the value of your desired amount from VT50 upward to VT5000 (e.g. VT2453).
· Have the Dealer send the Top Up amount directly to your Digicel phone from the terminal.
· The Dealer will issue a receipt as proof of purchase.
We will continue to expand our recharge options with new and innovative products.
Please feel free to call our 24hour Customer Care on 123 (FREE CALL) for any queries from your Digicel phone of visit the nearest Digicel store near you.
